The Complaint Process

The six steps below outline The Office for Institutional Equity's complaint process, which is designed to assist the Duke community when concerns about harassment, discrimination, and sexual misconduct arise. Each case is unique and our team members will customize the process to suit individual needs, but the steps below provide a general idea of what to expect. Duke policies prohibit retaliation against anyone for coming forward with a concern or for submitting a complaint. To request a small stack of the printed Complaint Process bookmarks, please contact OIE at ☎ 919-684-8222 or ✉ oie-webmaster@duke.edu. Please keep in mind that due to COVID-19 restrictions, distribution of printed bookmarks is on hold until further notice. Please use this webpage for your communication needs.

Report Discrimination, Harassment, and/or Sexual Misconduct: ☎ 919-684-8222 | ✉ oie-help@duke.edu | ⚠ Report an Incident

Step 1

Opportunity to share your story and information to determine appropriate response.

Step 2

Notification of major steps, for example:

  • Notice of investigation/informal resolution
  • 45-day update
  • Close of collection of information
  • Notice of determination and report if investigated

Step 3

Consideration of appropriate interim measures (administrative leave, no contact order, academic accommodations, housing or work location change)

Step 4

Interviewing of witnesses and review of relevant information

Step 5

Referral to internal and external resources for support

Step 6

Collaborate with departments on recommendations for responsive action